I go out of my way to visit cafes and coffee shops so you know which ones are worth visiting. Part of that, is the cost of visiting the shop. Are the prices reasonable? Well, I haven’t been recording the prices. I’ll start doing that from now on. I didn’t do it when I visited Press Coffee’s Tempe location. This is the first time I visited a separate location from a shop I’d already visited. In Press Coffee’s case, I visited their Scottsdale location and wrote about it here. This time, I drove out of my way again to review their Tempe location to see if the service, coffee, and experience was consistent with the other location. It was.
The service. Having had such a terrific experience with the staff at the Scottsdale location, I was a little nervous whether the Tempe staff would live up to the hype I had created in my own mind for them. They did. And truly, because the location wasn’t quite as busy, they exceeded the service. With no one behind me, we had a great conversation about single origin espresso and I had a Colombian double shot. We talked about food and the barista helped me decide between the Tuna Melt and a bagel and lox. I went with the bagel. She also recommended the red velvet cake pop over the chocolate croissant. And I bought a mocha as well, because I hadn’t tried it before. All in all, a very good experience- but here is where the ‘wow’ comes in.
I asked about the Chemex pour-over brewer they had on display and found out it was the last one available. I bought it. But they were out of filters. I told her not to worry about it, and that I would buy some on Amazon. Not a problem and I thought we were done. Then as I picked up my espresso, she gave me five filters from the store’s stash so that I wouldn’t have to wait to use it. Let that sink in for minute. It may not seem like a big deal, but it is. She made a decision that in many cafes and businesses would be frowned upon. She gave away something that probably wasn’t hers to give away. It’s the owner’s filters, right? But she acted in the best interest of the company to build a raving fan and brand advocate. I spent over $60 in the cafe that day, and will spend much more with them- in large part because of the way she went above and beyond to give me wonderful service. That’s worth more than five filters.
The coffee. I’ve also been asked to record the type of espresso machines the coffee shops use to make their drinks on. At the time of this writing, Press Coffee uses Synesso exclusively. They run a blend for their lattes and they offered a single origin as well. The single origin Colombian was very tart initially and had a smooth vanilla and caramel finish. Their mochas were perfect, not too sweet. The food was excellent as well.
The conclusion. Press Coffee is doing it right. I had such an incredible experience going to their cafe and interacting with their staff. What made it all the more awesome was their incredibly tasty coffee and food. I highly recommend visiting them in Tempe or any of their other locations.